Since digital products, once it sent it cant be returned. We offer a refund only under specific conditions and circumstances.
- What you need to know :
- You please keep in consideration that we sell only digital study guides (Textbook solutions, Testbanks, ebooks) and not hardcover books.
- You are going to download your items directly after successful payment. In some cases related to newly added items which are not yet hosted on our server, the files will be sent manually after 2-3 hours from the time you have made the order.
- We always make sure to send manual orders to your email you signed up with, and you need to regularly check both your inbox and junk mail for incoming emails.
We will not issue a refund if your situation falls into one of these 3 circumstances :
- You thought that you buy a hardcover book and not a digital study guide. We have made it very claire that we only sell downloadable products and not a hardcover book, for that reason we suggest to request a free chapter as a smple to check and much it with your Textbook
- if you purchase the different edition ( each item on our online store has its own edition), You can contact us any time for a sample file to match it with your hardcover book.
- You have a problem opening, unzipping the chapters. ( You please check our frequently asked questions on how to unzip files into your device). If the files are damaged and can’t be unzipped, we are going to replace it for you.
Cases with which we issue a refund for clients :
- You have downloaded an item which differs that we have advertised.
- You have problem opening, unzipping the files ( Get in touch with us first to replace or fix the issue for you).
- Duplicate orders you have made accidentally, we will issue a refund for duplicated orders for the same item.
The refund will be issued to your PayPal address after 24 hours, If you have any further questions, you please sent an email to support(at)testbankszip.com,
If You have any Further Questions, You please Get in touch with us at contact us at support@testbankszip.com.
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