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Testbank for Automotive Service Management ,3rd edition

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  • ISBN-10:  134709853 / ISBN-13:  9780134709857
  • Ebook Details

    • Edition: 3th Edition
    • Format: Downloadable ZIP Fille
    • Resource Type : Testbank
    • Publication: 2018
    • Duration: Unlimited downloads
    • Delivery: Instant Download
     

    $25.00 $20.00

    SKU: ff5cbea27b20 Categories: , , ,

    Table of Contents

    1. The Automotive Service Industry
    2. Physical Resources
    3. Human Resources
    4. The Repair System
    5. Repair Documents
    6. Classic Management
    7. The Quality Movement
    8. Leadership
    9. The Complex Role of Management
    10. Ethics and Stewardship
    11. Vision, Mission, and Values
    12. Strategic Planning
    13. Developing Goals
    14. Decision Making
    15. Income, Expenses, and Profit
    16. Compensation Plans
    17. Staffing and Shop Capacity
    18. Analysis and Action
    19. Financial Forecasting
    20. Managing Yourself
    21. Organizing Tips and Tools
    22. The Value of Satisfied Customers
    23. Building Basic Communication Skills
    24. Resolving Customer Disputes
    25. Recruiting and Selection
    26. Motivating Employees
    27. Progressive Discipline
    28. Marketing and Mass Media
    29. Target Marketing and Building an Identity
    30. Point-of-Purchase Merchandising
    31. Selling Service
    32. Legal Guidelines for Service Operations
    33. Warranties and Service Agreements
    34. Workplace Safety

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