Description

Table of contents:

1. Understanding the Changing and Challenging Office
2. Human Relations
3. Preparing Your Job Search
4. Managing Your Work, Time, and Other Resources
5. Communicating by Telephone
6. Building Communications Skills
7. Processing Mail
8. Records Management
9. Handling Financial procedures
10. Scheduling Appointments and Receiving Visitors
11. Making Travel Arrangements
12. Planning Meetings and Conferences
13. Developing Effective Oral Presentations
14. Preparing to Meet Challenges
15. Working in a Medical Office
16. Working in a Legal Office