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Test Bank for Exploring Management (2nd Edition) by John R. Schermerhorn

By: John R. Schermerhorn
ISBN-10: 470169648
/ ISBN-13: 9780470169643

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Format: Downloadable ZIP Fille
Authors: John R. Schermerhorn
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Description

Table of content:

Part 1 Management
1 Management Today 1
1.1 Working Today 2
1.2 Organizations 7
1.3 Managers 9
1.4 The Management Process 12
1.5 Learning How to Manage 14
Management Learning Review: Get Prepared for Quizzes and Exams 16
Summary 16
Chapter Glossary 17
Self-Test 1 18
Management Skills & Competencies: Make Yourself Valuable! 20
Evaluate Career Situations 20
Reflect on the Self-Assessment 20
Contribute to the Class Exercise 21
Manage a Critical Incident 21
Collaborate on the Team Activity 21
Analyze the Case Study 22
2 Management Learning Past to Present 23
2.1 Classical Management Approaches 24
2.2 Behavioural Management Approaches 27
2.3 Modern Management Foundations 31
Management Learning Review: Get Prepared for Quizzes and Exams 35
Summary 35
Chapter Glossary 36
Self-Test 2 36
Management Skills & Competencies: Make Yourself Valuable! 38
Evaluate Career Situations 38
Reflect on the Self-Assessment 38
Contribute to the Class Exercise 38
Manage a Critical Incident 39
Collaborate on the Team Activity 39
Analyze the Case Study 39
3 Ethics and Social Responsibility 40
3.1 Ethics 42
3.2 Ethics in the Workplace 44
3.3 Maintaining High Ethical Standards 48
3.4 Social Responsibility 50
Management Learning Review: Get Prepared for Quizzes and Exams 55
Summary 55
Chapter Glossary 56
Self-Test 3 57
Management Skills & Competencies: Make Yourself Valuable! 58
Evaluate Career Situations 58
Reflect on the Self-Assessment 59
Contribute to the Class Exercise 59
Manage a Critical Incident 60
Collaborate on the Team Activity 60
Analyze the Case Study 60
Part 2 Environment
4 Environment, Innovation, and Sustainability 61
4.1 The External Environment 63
4.2 Environment and Value Creation 66
4.3 Environment and Innovation 67
4.4 Environment and Sustainability 71
Management Learning Review: Get Prepared for Quizzes and Exams 73
Summary 73
Chapter Glossary 74
Self-Test 4 74
Management Skills & Competencies: Make Yourself Valuable! 76
Evaluate Career Situations 76
Reflect on the Self-Assessment 76
Contribute to the Class Exercise 77
Manage a Critical Incident 77
Collaborate on the Team Activity 77
Analyze the Case Study 77
5 Global Management and Cultural Diversity 78
5.1 Management and Globalization 80
5.2 Global Businesses 87
5.3 Cultures and Global Diversity 90
5.4 Global Management Learning 93
Management Learning Review: Get Prepared for Quizzes and Exams 94
Summary 94
Chapter Glossary 95
Self-Test 5 96
Management Skills & Competencies: Make Yourself Valuable! 98
Evaluate Career Situations 98
Reflect on the Self-Assessment 98
Contribute to the Class Exercise 98
Manage a Critical Incident 99
Collaborate on the Team Activity 99
Analyze the Case Study 99
6 Entrepreneurship and New Ventures 100
6.1 The Nature of Entrepreneurship 102
6.2 Entrepreneurship and Small Business 107
6.3 New Venture Creation 109
Management Learning Review: Get Prepared for Quizzes and Exams 114
Summary 114
Chapter Glossary 114
Self-Test 6 115
Management Skills & Competencies: Make Yourself Valuable! 116
Evaluate Career Situations 116
Reflect on the Self-Assessment 117
Contribute to the Class Exercise 118
Manage a Critical Incident 118
Collaborate on the Team Activity 118
Analyze the Case Study 118
Part 3 Planning and Controlling
7 Information and Decision-Making 119
7.1 Information, Technology, and Management 121
7.2 Problem Solving and Managerial Decisions 123
7.3 The Decision-Making Process 127
7.4 Decision-Making Pitfalls and Creativity 131
Management Learning Review: Get Prepared for Quizzes and Exams 135
Summary 135
Chapter Glossary 136
Self-Test 7 137
Management Skills & Competencies: Make Yourself Valuable! 138
Evaluate Career Situations 138
Reflect on the Self-Assessment 138
Contribute to the Class Exercise 139
Manage a Critical Incident 140
Collaborate on the Team Activity 140
Analyze the Case Study 140
8 Planning Processes and Techniques 141
8.1 Why and How Managers Plan 143
8.2 Types of Plans Used by Managers 146
8.3 Planning Tools and Techniques 149
8.4 Implementing Plans to Achieve Results 151
Management Learning Review: Get Prepared for Quizzes and Exams 154
Summary 154
Chapter Glossary 155
Self-Test 8 156
Management Skills & Competencies: Make Yourself Valuable! 157
Evaluate Career Situations 157
Reflect on the Self-Assessment 157
Contribute to the Class Exercise 158
Manage a Critical Incident 158
Collaborate on the Team Activity 158
Analyze the Case Study 158
9 Control Processes and Systems 159
9.1 Why and How Managers Control 161
9.2 The Control Process 165
9.3 Control Tools and Techniques 168
Management Learning Review: Get Prepared for Quizzes and Exams 171
Summary 171
Chapter Glossary 171
Self-Test 9 172
Management Skills & Competencies: Make Yourself Valuable! 173
Evaluate Career Situations 173
Reflect on the Self-Assessment 174
Contribute to the Class Exercise 174
Manage a Critical Incident 175
Collaborate on the Team Activity 175
Analyze the Case Study 175
10 Strategy and Strategic Management 176
10.1 Strategic Management 178
10.2 Essentials of Strategic Analysis 181
10.3 Corporate-Level Strategy Formulation 184
10.4 Business-Level Strategy Formulation 188
10.5 Strategy Implementation 191
Management Learning Review: Get Prepared for Quizzes and Exams 193
Summary 193
Chapter Glossary 194
Self-Test 10 194
Management Skills & Competencies: Make Yourself Valuable! 196
Evaluate Career Situations 196
Reflect on the Self-Assessment 196
Contribute to the Class Exercise 197
Manage a Critical Incident 197
Collaborate on the Team Activity 198
Analyze the Case Study 198
Part 4 Organizing
11 Organization Structures and Design 199
11.1 Organizing as a Management Function 201
11.2 Traditional Organization Structures 203
11.3 Horizontal Organization Structures 207
11.4 Organizational Designs 211
Management Learning Review: Get Prepared for Quizzes and Exams 215
Summary 215
Chapter Glossary 215
Self-Test 11 216
Management Skills & Competencies: Make Yourself Valuable! 218
Evaluate Career Situations 218
Reflect on the Self-Assessment 218
Contribute to the Class Exercise 218
Analyze the Case Study 219
12 Organization Culture and Change 220
12.1 Organizational Cultures 222
12.2 Multicultural Organizations and Diversity 226
12.3 Organizational Change 230
Management Learning Review: Get Prepared for Quizzes and Exams 236
Summary 236
Chapter Glossary 236
Self-Test 12 237
Management Skills & Competencies: Make Yourself Valuable! 238
Evaluate Career Situations 238
Reflect on the Self-Assessment 239
Contribute to the Class Exercise 239
Manage a Critical Incident 240
Collaborate on the Team Activity 240
Analyze the Case Study 240
13 Strategic Human Resource Management 241
13.1 Human Resource Management 243
13.2 Attracting a Quality Workforce 246
13.3 Developing a Quality Workforce 251
13.4 Maintaining a Quality Workforce 253
Management Learning Review: Get Prepared for Quizzes and Exams 257
Summary 257
Chapter Glossary 257
Self-Test 13 259
Management Skills & Competencies: Make Yourself Valuable! 260
Evaluate Career Situations 260
Reflect on the Self-Assessment 261
Contribute to the Class Exercise 261
Manage a Critical Incident 261
Collaborate on the Team Activity 262
Analyze the Case Study 262
Part 5 Leading
14 Leading and Leadership Development 263
14.1 The Nature of Leadership 265
14.2 Leadership Traits and Behaviours 268
14.3 Contingency Approaches to Leadership 270
14.4 Personal Leadership Development 274
Management Learning Review: Get Prepared for Quizzes and Exams 277
Summary 277
Chapter Glossary 278
Self-Test 14 279
Management Skills & Competencies: Make Yourself Valuable! 280
Evaluate Career Situations 280
Reflect on the Self-Assessment 281
Contribute to the Class Exercise 281
Manage a Critical Incident 282
Collaborate on the Team Activity 282
Analyze the Case Study 282
15 Individual Behaviour 283
15.1 Perception 285
15.2 Personality 288
15.3 Attitudes 291
15.4 Emotions, Moods, and Stress 295
Management Learning Review: Get Prepared for Quizzes and Exams 298
Summary 298
Chapter Glossary 298
Self-Test 15 299
Management Skills & Competencies: Make Yourself Valuable! 301
Evaluate Career Situations 301
Reflect on the Self-Assessment 301
Contribute to the Class Exercise 302
Manage a Critical Incident 302
Collaborate on the Team Activity 303
Analyze the Case Study 303
16 Motivation Theory and Practice 304
16.1 Individual Needs and Motivation 306
16.2 Process Theories of Motivation 309
16.3 Reinforcement Theory 314
16.4 Motivation and Job Design 316
Management Learning Review: Get Prepared for Quizzes and Exams 319
Summary 319
Chapter Glossary 320
Self-Test 16 321
Management Skills & Competencies: Make Yourself Valuable! 322
Evaluate Career Situations 322
Reflect on the Self-Assessment 323
Contribute to the Class Exercise 323
Manage a Critical Incident 323
Collaborate on the Team Activity 324
Analyze the Case Study 324
17 Teams and Teamwork 325
17.1 Teams in Organizations 327
17.2 Trends in the Use of Teams 329
17.3 How Teams Work 332
17.4 Decision-Making in Teams 339
Management Learning Review: Get Prepared for Quizzes and Exams 341
Summary 341
Chapter Glossary 342
Self-Test 17 342
Management Skills & Competencies: Make Yourself Valuable! 344
Evaluate Career Situations 344
Reflect on the Self-Assessment 344
Contribute to the Class Exercise 345
Manage a Critical Incident 345
Collaborate on the Team Activity 346
Analyze the Case Study 346
18 Communication and Collaboration 347
18.1 The Communication Process 349
18.2 Improving Collaboration through Communication 353
18.3 Managing Conflict 356
18.4 Managing Negotiation 359
Management Learning Review: Get Prepared for Quizzes and Exams 362
Summary 362
Chapter Glossary 363
Self-Test 18 364
Management Skills & Competencies: Make Yourself Valuable! 365
Evaluate Career Situations 365
Reflect on the Self-Assessment 366
Contribute to the Class Exercise 366
Manage a Critical Incident 367
Collaborate on the Team Activity 367
Analyze the Case Study 367
Appendix A Operations and Services Management 369
Case Studies Management Cases for Critical Thinking 383
Self-Test Answers 407
Endnotes 415
Organization index 447
Name Index 451
Subject Index 454

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