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Test Bank for Customer Service: Career Success Through Customer Loyalty (6th Edition)

By: Paul R.Timm
ISBN-10: 0133056252
/ ISBN-13: 9780133056259

Resource Type Information

Format: Downloadable ZIP Fille
Authors: Paul R.Timm
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Description

Table of Contents:

1. Appreciate Why Customer Service Matters
2. Use Behaviors That Engage Your Customers
3. Listen to Your Customer ( a Big “little thing”)
4. Use the Telephone Correctly for Good Service
5. Use Friendly Web Sites and Electronic Communication
6. Recognize and Deal with Customer Turnoffs
7. Insight into Emerging Trends in Customer Service
8. Get Customer Feedback
9. Recover the Potentially Lost Customer
10. Exceed Expectations with Value
11. Exceed Expectations with Information
12. Exceed Expectations with Convenience and Timing
13. Influencing Others to Give Great Service

Product Details:

Language: English
ISBN-10: 0133056252
ISBN-13: 978-0133056259
ISBN-13: 9780133056259


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