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Test Bank for Business Communication Process and Product (7th Edition) by Mary Ellen

By: Mary Ellen Guffey, Dana Loewy
ISBN-10: 538466251
/ ISBN-13: 9780538466257

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Format: Downloadable ZIP Fille
Authors: Mary Ellen Guffey, Dana Loewy
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Table of content:

1. Effective and Ethical Communication at Work.
2. Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills.
3. Intercultural Communication.
4. Planning Business Messages.
5. Organizing and Writing Business Messages.
6. Revising Business Messages.
7. Electronic Messages and Digital Media.
8. Positive Messages.
9. Negative Messages.
10. Persuasive Messages.
11. Business Report Basics.
12. Informal Business Reports.
13. Proposals and Formal Reports.
14. Business Presentations.
15. The Job Search, Résumés, and Cover Letters.
16. Interviewing and Following Up.
Appendixes.
A: Grammar and Mechanics Guide.
B: Document Format Guide.
C: Documentation Guide.
D: Correction Symbols.
End Matter.
Key to C.L.U.E. Review Exercises.
Glossary.
Notes.
Acknowl

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