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Test Bank for A Guide to Customer Service Skills for the Service Desk Professional,(3rd Edition) by Donna Knapp

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  • ISBN-10:  538748532 / ISBN-13:  9780538748537
  • Ebook Details

    • Format: Downloadable ZIP Fille
    • Resource Type : Testbank
    • Authors: Donna Knapp
    • Delivery: Instant Download

    Test Bank for A Guide to Customer Service Skills for the Service Desk Professional, 8/e, Knapp

    $40.00 $30.00

    SKU: 4914 Categories: ,

    Table of content:

    1. Achieving High Customer Satisfaction.
    2. Developing Strong Listening and Communication Skills.
    3. Winning Telephone Skills.
    4. Technical Writing Skills for Support Professionals.
    5. Handling Difficult Customer Situations.
    6. Solving and Preventing Problems.
    7. Business Skills for Technical Professionals.
    8. Teams and Team Players in a Help Desk Setting.
    9. Minimizing Stress and Avoiding Burnout.
    Appendix: Help Desk Resources.
    Glossary.
    Index.

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